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Refund policy

The reasons below are all covered by our 30-day full refund/free exchange policy. If you qualify for a refund or exchange, there is no need to return the item you received as our products are custom made. 

  • 1-Item received is different from the description or the product customization information.
  • 2-Item received is defective/damaged/broken/does not work properly.
  • 3-Incorrect or mismatched size.
  • 4-Missing items.

The following reasons are NOT covered by our 30-day Refund & Exchange Policy, and we are not liable for these issues. Additionally, please allow for differences of up to 20% between advertised images and the actual item due to lighting during photo shoots or variations in monitor displays.

  • 1- Request for a refund/ exchange is after 30 days of product delivery.
  • 2- Product damaged by misuse, mishandling, or poor maintenance.
  • 3- Personal Reasons due to personal taste, change of mind, etc.
  • 4- Pick the wrong size, product, address, custom information, etc.
  • 5- Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
  • 6- Products purchased during a sale or any promotion.

Refund and Exchange Service Procedure

Refund Procedure

1- You must first contact the Giftyolove customer service team via email (support@giftyolove.com). Please contact one of our customer service representatives to inform the order information and the reason for the refund and provide corresponding photos.

2- Both parties negotiate according to the refund /exchange policy.

3- Both parties agree on the refund amount and confirm the refund.

4- The staff processes the refund.

5- The refund will be returned to your account within 3-5 working days. You will receive an email notification after the refund is processed.

Exchange Procedure

1- You must first contact the Giftyolove customer service team via email (support@giftyolove.com). Please contact one of our customer service representatives to inform the order information and the reason for the refund and provide corresponding photos.

2- Both parties negotiate according to the refund/ exchange policy.

3- Both parties agree on the replacement product and information. Confirm the exchange.

4- The customer waits for re-production and delivery. After the package is sent out, the customer service will provide the corresponding package information.

 

If you have other problems with your order, please contact Giftyolove customer service team at +(701) 428-2319‬.

 giftyolove.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.